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At AutoTrend, we have received dozens of amazing customer letters over the years.  Please click "
read more" to view the entire letter. 

          - SERVICE
          - PRODUCTS



I would encourage any BMW owner to trust AutoTrend for servicing their car.

Ed Ryder
"I have dealt with Don Katsumi for at least twelve years.  I have always found him to be most courteous, obliging and extremely competent..."

Arthur Labatt, 1998   
President, Trimark   



"Offering great service is one thing, but coupling that with value is another.  I really believe that you and your staff went out of your way to repair my car as quickly, efficiently and thoroughly as possible...."

Ash Rajendra, 2000   
ERP Consulting, IBM Canada Ltd.   



"I continue to be a customer, in large part, as a result of Don's involvement with the business and the excellent service and technical knowledge he provides..."

Ross Sinclair, 1998   
Coopers & Lybrand   



"Don has an outstanding knowledge of the cars and has a unique ability to communicate with customers in a way that is understood.  He is quick to put his finger on the likely source of any problem and has always ensured that the job was done properly and to the customers full satisfaction..."

David A. Rattee, 1998   
President and CEO, CIGL Holdings Ltd.   



"The essence of Mr. Katsumi's finesse was his dedication and devotion to both the clients and his commitment to the service of their automobiles for which he exhibited a great passion..."

Glenn A. Smith, 1998   
Lenczner Slaght Royce Smith Griffin, Barristers    



"For the last 20 years, I have dealt almost exclusively with Don.  He has always shown the utmost courtesy, energy and intelligence.  I have always been able to rely on him 100%, both for routine demands and in time of 'need'..."

Richard B. Perren, 1998   
Richard Perren & Company Inc.   



"For me, the high performance of my various BMW's and Don's servicing of same are synonymous.  I have recommended many of my friends and acquaintances to Don based solely on his well-earned reputation for integrity, honesty and expertise..."

Timothy S.B. Danson, 1998   
Danson, Recht & Freedman, Barristers & Solicitors.   



"I have known Don for the twenty years that I have owned BMWs.  During that time I can say that he has given me the confidence to continue the ownership of these fine cars for as long as I have.  In fact, I still drive from Sudbury to Toronto to service my car with him..."

Mike Piela, 2000   
President, Photo World



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"The UltraChip is different.  I felt an immediate difference over others I've tried (and I liked it!)  Just for kicks I put my stock chip back in for a week and a half and drove around to "numb my senses".  I put Mark's chip back in this morning and drove in to work.  Huge difference over stock.  Like an entirely different car..."

Ben Antanaitis, 2000   



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Last Updated: 12/10/02 10:11 AM

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